Collection of Personal Information – The Aminata Foundation follows the Australian Privacy Principles in handling personal information; we collect personal information about individuals including supporters, employees, contractors, volunteers, special representatives/delegates and job applicants. This information is collected directly from you, in person, by phone or email, on hard copy donation forms or via our website. We may also collect your personal information from publically available sources or third parties.
Use of Personal Data – The information we collect and hold generally includes contact details (name, address, email), personal details including date of birth, and credit card or bank accounts details. We use the personal information you provide us with for the purpose for which it was provided to us, other related purposes or as permitted or required by law. Generally we collect and use your personal information for:
- processing donations;
- completing financial transactions, including issuing receipts;
- maintaining accurate details of our donors’ history;
- communicating with you via mail, email or phone;
- responding to your questions, comments or other requests; or
- offering you employment.
We also use your information in our marketing and fundraising activities, keeping you informed of our latest news, campaigns and appeals or about campaigns and appeals which may be of interest to you, and offer you the opportunity to subscribe to them.
Marketing – We use your personal details to assist in the cost-effective development of our marketing and fundraising activities by sending you information by post, email or telephone. We may use specialised external providers to assist with our telemarketing and mailing. We will take reasonable steps to ensure that our contracts with third parties include requirements for third parties to comply with the Use and Disclosure requirements of the Privacy Act.
We will endeavour to provide you with an opportunity to opt out of receiving such communications. By signing our pledge documents, you consent to having your personal information stored. If you do not opt out by ticking the box, we will send you our direct marketing materials. We make every effort to ensure that our opt-out notices are clear and easy to follow.
If you do not wish to receive future communications from us or have any questions about privacy please contact us on the email address at the bottom of this policy.
Disclosure and Sharing of Personal Data – We occasionally invite other like-minded and trusted organisations in Australia to contact you with information that may be of interest. This allows us to increase its base of supporters and reach more people with our vital message. Any personal contact information you provide to us may be disclosed, if appropriate, to third parties who provide services on our behalf. We may also disclose your personal information to our volunteers who assist with many of our tasks.
Strict confidentiality agreements are in place with our service providers and external agencies, and with staff and volunteers who handle your personal information. We will only disclose your personal information for the purposes for which it was initially collected, other directly related purposes or purposes to which you otherwise consent.
Other than as stated above, we will we not share your personal information. However, it is possible, though unlikely, that we might be forced to disclose personal information in response to legal processes or when we believe in good faith that the law requires it, for example, in response to a court order, subpoena or a law enforcement agency’s request.
If you do not wish us to share your personal information with like-minded and trusted organisations in Australia, you may opt out by ticking the appropriate box on any communications we send to you or contact us via the details below.
Access and Correction of Personal Data – The Aminata Foundation will correct its records containing Personal Information as soon as practically possible at the request of the individual concerned in accordance with the Privacy Act. We take reasonable steps to ensure that the personal information that we collect and hold is accurate, complete and up-to-date. However, we rely on you to advise us of any changes to your personal information to help us maintain accurate, complete and up-to-date information.
We will, on request, provide you with access to the personal information we hold about you unless otherwise required or permitted by law. We will notify you of the basis for any denial of access to your personal information.
Individuals wishing to lodge a request to access and/or correct their Personal Information should do so by contacting us via the details at the bottom of this document.
Quality of Personal Information – We will review, on a regular and ongoing basis, our collection and storage practices to ascertain how improvements to accuracy can be achieved. We may utilise the services of third parties in order to maintain accurate personal information. Where such disclosure is made, we take reasonable steps to require these organisations comply with the National Privacy Principles.
Storage and Security of Information – We strive to protect your personal information, that it is protected from misuse, loss, interference and unauthorised access, modification or disclosure. For example, whenever we ask for your financial details online, we use security-encrypted response forms.
No data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us over the internet, and you do so at your own risk. Once we receive your transmission, we make our best effort to try and ensure its security both on our systems and while in transit between our systems and the companies who provide us with various services. If you do not wish to make your financial contribution online, please contact us to receive a hard copy form; contact details are included at the bottom of this policy.
We will investigate the issue and determine the steps that we will undertake to resolve your complaint. We will contact you if we require any additional information from you and will notify you in writing of the outcome of the investigation. If you are not satisfied with our determination, you can contact us to discuss your concerns. If your complaint is about the way we handle your personal information, you may also contact the Office of the Australian Information Commissioner by calling 1300 363 992, online atwww.oaic.gov.au or writing to the Office of the Australian Information Commissioner, GPO Box 5218 Sydney NSW 2001.
Online Activity and Privacy
In addition, if you linked to our websites from a third party website, we cannot be responsible for the privacy policies and practices of the owners or operators of that site. We recommend you check the policy of the third party site and contact its owner or operator if you have any concerns or questions.
If you wish to restrict or block web browser cookies which are set on your device you can do this through your browser settings; the Help function within your browser should tell you how. Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of desktop browsers.
Social Media – Our website and mobile site may contain links to online forums. Think carefully before you post or publish any Personal Information in these forums as it will be publicly available.
Secure Online transactions – If you make a donation via our website, we process your credit/debit card details securely using an accredited internet payment security system. With the combination of SSL encryption on our website and a secure browser at your end, we take all reasonable measures to ensure that your credit/debit card and personal information are protected when you donate online. We also recommend that you take appropriate security precautions when accessing the internet via public Wi-Fi networks or shared computers.
- by phone on XXXXXXXXXX;
- mail us at XXXXXXXXXXXXXXXXXXXX
- via email on XXXXXXXXXXXXXXXXXXX